1. Who we are
Dr.Clino is a brand of Environmentally Yours Biotech Pvt Ltd, Jhansi, Uttar Pradesh, India. This policy covers browsing, online orders, payments, delivery, returns and enquiries on drclino.com and our official checkout. Our registered address and contact details appear above.
2. Information you enter
The order page asks for your full name, phone number, shipping address and billing address. Email and WhatsApp number are optional. Please provide your own accurate details, or information you are authorised to provide. Do not enter card details, passwords, Aadhaar numbers or other identity documents in these fields.
3. Order information we store
When you select “Continue to Razorpay”, we send your order details to our server and save the items, quantities, amounts, payment choice, contact details and billing/shipping addresses in our Cloudflare D1 order database. A pending order can be saved even if you close the payment window or do not complete payment. We also store order and payment references, status and timestamps to verify payments, fulfil orders, handle returns and resolve disputes. Entering or reviewing details alone does not submit an order.
4. Browser storage and cookies
We use local storage for your English/Hindi preference and session storage for product IDs and quantities in your bag. During payment, session storage also keeps an order reference, a private recovery token and a fingerprint of the submitted details so you can check payment status without paying twice. Keep your browser session private. We do not save your contact/address fields directly in browser storage. Language preferences remain until changed or cleared; session storage normally lasts for the tab session. Browser autofill may independently retain entered information. Clearing site data can remove the bag and payment-recovery information. Razorpay and hosting providers may use necessary cookies or similar technologies under their own policies.
5. Technical information and other services
Cloudflare hosts the website and order database and may process IP addresses, browser/device details and access logs to deliver and protect the service. Our checkout uses a hashed IP-based counter to limit repeated requests. Google Fonts may receive technical connection information when fonts load. Dr.Clino has not added advertising trackers or marketing analytics scripts. Service providers may process information outside India; we do not promise that all data remains in India. External services have their own privacy policies.
6. Support enquiries and use of information
If you email or call us, we receive the contact details and information you choose to share through that channel. We use these to respond to your enquiry, handle complaints and maintain necessary correspondence. Email and telephone service providers process information needed to provide their services. Please send only information relevant to your enquiry. Providing an optional email or WhatsApp number in the order form does not subscribe you to marketing messages.
7. Retention and disclosure
Order records, payment references, support correspondence and order-notification emails are kept for order fulfilment, returns, accounting, applicable record-keeping duties, fraud prevention and dispute resolution. Pending and unsuccessful order records may also be retained for payment reconciliation and support. Retention depends on these purposes and applicable law; records are reviewed for deletion or anonymisation when no longer needed. Information may be shared where legally required or necessary to address fraud, security incidents or legal claims. We do not sell your personal information.
8. Payments, notifications and delivery partners
Razorpay processes both full online payments and the ₹50 COD advance. We share the amount and order reference and prefill your name, phone and optional email in Razorpay Checkout. Razorpay may collect payment credentials within its own checkout; Dr.Clino does not store your card number, CVV, UPI PIN or banking password. We receive payment references and verification results. Confirmed-order details are sent through Resend to support@drclino.com for fulfilment; our GoDaddy/Titan mailbox also processes these emails. Couriers receive the contact, address and order information needed for delivery, COD collection or return pickup. These disclosures are for order handling, not a marketing subscription. Provider information: https://razorpay.com/privacy-policy/, https://www.cloudflare.com/privacypolicy/ and https://resend.com/legal/privacy-policy.
9. Return and refund enquiries
When you contact us about a return or refund, we may receive your order reference, contact details, product information and correspondence needed to assess the request and arrange pickup. Necessary pickup details may be shared with the courier arranging the return. If a refund requires bank or UPI details, provide them only through a verified support channel when requested. We will never need your UPI PIN, card PIN, CVV or banking password to issue a refund. Razorpay’s own privacy policy is available at https://razorpay.com/privacy-policy/.
10. Your choices and privacy requests
You may leave optional fields blank and edit details before continuing to payment. For access, correction, erasure, consent withdrawal or privacy concerns, email support@drclino.com or call +91-9278439322; you may also write to our registered address. We may need to verify your identity before acting. Requests are handled under applicable law and lawful retention requirements. Withdrawing permission for information essential to an unfulfilled order may prevent us from completing that order; contact support to discuss cancellation. Clearing browser data does not delete server-side orders or payment-provider records.
11. Security, children and changes
No online service can guarantee absolute security. Do not share sensitive information through an unsecured channel. This store is intended for adults; children should not enter personal information. We will update this page when our practices change and show the revised date. Material new data uses will be explained before they begin.